Telehealth became increasingly useful during the recent pandemic. It required patients and doctors to work in tandem to address medical issues using the latest technology. Ensuring the program continues to address many medical concerns and is formulated to be inclusive and integrative requires the help of a virtual care coordinator.
What Is a Virtual Care Coordinator?
Virtual care coordination is a model embracing diverse disciplines. It demands the deliberate organization of people, medical professionals, and other processes to create a healthcare system that is effective, efficient, safe and healthy for the patients using it. When under the careful and caring hands of a virtual care coordinator, it creates a more positive relationship between the physician and the patient.
For a coordinator to be successful, it is important to follow the four components of integrated, patient-centered virtual care. They are:
- Engagement with the patient: This must be positive and pleasant. In doing so, it fosters acceptance of the system and encourages long-term usage.
- Education of patients: The information provided is relevant and appropriate. It is structured in a manner that is simple and easy to understand
- Evaluation of the patient: The involved medical professionals can easily access and assess pertinent information, documentation and data,
- Empowerment of patients: This allows patients to take control of their health and manage it accordingly
When a virtual care coordinator performs his/her role properly, it also results in savings for the medical professional(s) involved.
Virtual Care Coordinators
Virtual care coordination focuses on establishing an effective, efficient and cost-effective dynamic virtual link between patients and medical professionals. A virtual care coordinator is responsible for setting up the system and ensuring it operates optimally. The support network provides computer-based links to provide patients with satisfying, quality relationships with their medical professionals.
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